Refund and Returns Policy

Terms and Conditions

Welcome to Finley Song! These terms and conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Overview of Services

Finley Song creates and delivers personalized songs for children based on the information provided by you, the customer. All songs are custom-made and delivered as digital MP3 files.

2. Payment Terms

  • Payments made for products and services may be processed under our parent company, Quick Brown Fox LLC. Your payment statement may reflect this name.
  • All payments must be made in full at the time of purchase.
  • We use secure payment methods to ensure your information is protected.

3. Order Details and Accuracy

  • Customers are responsible for providing accurate details when submitting information for their personalized song. This includes, but is not limited to, names, special instructions, and preferences.
  • Once submitted, the details cannot be modified unless agreed upon in writing and may incur additional charges.

4. Delivery of Products

  • Personalized songs are delivered digitally as MP3 files.
  • Delivery is made to the email address provided at checkout. Please ensure your email address is correct.
  • Typical turnaround time for song delivery will be communicated during the order process but may vary depending on order volume and complexity.

5. No Refunds Policy

  • Due to the personalized nature of our products, all sales are final, and no refunds will be issued.
  • We are committed to delivering the highest quality songs and will work with you to ensure satisfaction. If you have concerns about your order, please contact us, and we will do our best to make it right.

6. Intellectual Property

  • All songs created by Finley Song remain the intellectual property of Finley Song and its parent company, Quick Brown Fox LLC.
  • You are granted a non-exclusive, non-transferable license to use the MP3 file for personal, non-commercial purposes.
  • Any redistribution, modification, or commercial use of the song is strictly prohibited without prior written consent.

7. Limitation of Liability

  • Finley Song and Quick Brown Fox LLC are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.
  • Our maximum liability to you for any claims arising from your use of our services is limited to the amount you paid for the product.

8. Privacy Policy

  • Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.
  • We do not share your information with third parties except as necessary to complete your order or as required by law.

9. Changes to Terms

  • We reserve the right to update or modify these Terms at any time without prior notice.
  • Any changes will take effect immediately upon posting to this website. Continued use of our services constitutes acceptance of the updated Terms.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: support@finleysong.com

By placing an order with Finley Song, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.